Effective Date:
We value your satisfaction and aim to provide high-quality aluminium containers and related products. Please read our return and refund policy carefully before placing an order.
1. Eligibility for Returns
We accept returns or replacements under the following conditions:
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The product is defective or damaged upon arrival.
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The product specifications (size, capacity, thickness, printing) do not match the confirmed order or approved sample.
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The wrong product was shipped due to our mistake.
2. Non-Returnable Items
We do not accept returns in the following cases:
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Customized or OEM products made according to your specifications, unless they are defective or incorrect.
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Products damaged due to improper use, storage, or handling after delivery.
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Products returned without prior written approval.
3. Time Frame
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You must notify us of any return request within 7 days of receiving the goods.
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For visible damage during transit, please note it on the delivery receipt and provide photos immediately.
4. Return Procedure
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Contact our customer service team at [your email] with:
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Order number
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Description of the issue
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Photos or videos showing the problem
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Our team will review your request and provide a Return Authorization (RA) number if applicable.
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Ship the products back to the designated address in their original packaging.
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Once we receive and inspect the returned items, we will issue a replacement or refund as agreed.
5. Shipping Costs
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If the return is due to our fault (wrong product, defective goods), we will cover the return shipping cost or offer a credit.
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If the return is due to other reasons, the buyer is responsible for return shipping costs.
6. Refund Method
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Refunds will be processed within 7–10 business days after we receive and inspect the returned goods.
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Refunds will be issued via the same payment method used for the original order unless otherwise agreed.
7. Contact Us
For any questions about our Return & Refund Policy, please contact us